THE LIBRARY

From the "What's Whats" to the "How-To's," discover answers to your queer and trans healthcare questions from FOLX clinicians, team, and community.


The articles contained in the the FOLX Library consist of generally available information and do not constitute medical advice, diagnosis, treatment.

FOLX FAQs

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

HOW IT WORKS

The process is simple. You pick the medications you want, we gather key information from you, we set you up with a healthcare provider if needed, and then we get your prescription prepped to be sent off to you.

To ensure your safety and security, you’ll need to provide a government issued photo ID and credit card, so our clinicians know who they are treating. We take the privacy and security of your information very seriously, and the information you submit is encrypted within our secure, HIPAA compliant platform.

Your monthly FOLX HRT membership subscription will include:

  • Medications shipped directly to your address

  • Supplies for any medications shipped to you, including needles, syringes, alcohol swabs, sharps container, etc.

  • Lab work in an at-home kit sent directly to you, or at your nearest Quest Diagnostics

  • Expert 1-on-1 telehealth visits with our trans-centric clinicians

  • Unlimited messaging with your care team

  • Prescription refill & lab reminders

  • Letters for document name change & surgery

  • Easily add-on any other FOLX products in the future

FOLX offers estrogen and testosterone hormone replacement therapy (HRT), and erectile dysfunction treatment. We will soon be expanding our services to include STI testing and treatment, PrEP, treatment of skin issues and/or hair loss that can be a side effect of hormone therapy, and more soon.

FOLX HRT memberships vary depending on the plan you fall under, your prescription, and any other add-on products. Explore testosterone plans here, and estrogen plans here.

Yes. We require a photo ID such as driver's license, state ID card, or passport to verify who you are via photo, and to verify you're over 18 via birthdate. And to be clear, we do NOT need to verify your address through your photo ID!

Scroll down on our homepage for a map of all the states we're currently live in. We are working on expanding to all 50 states very soon. Sign up for our mailing list to get a heads up when we get to your state.

Head over to our product pages to explore what comes in our different memberships, and then select what suits you best. After those selections, you'll give us some necessary health information, we'll set you up with a clinician if necessary, and then we'll get prescriptions off to you. Easy as that.

We'll need to know your age, gender, medical history, any existing medications you're taking or are allergic to, and your current anatomy. Knowing about your body now helps us make sure we can safely prescribe you any of our medications.

Unfortunately we are not yet able to offer clinical care to folx under 18. However we invite you to keep in touch over email and social, and read up on helpful information in The Library in between now and that birthday.

FOLX treats security and privacy as its first priority. Your health information is always encrypted, whether it is “at rest” in our secure data center, or “in flight” between FOLX and your web browser. Only authorized personnel are ever able to access your confidential data, and only do so when it is essential to delivering you the best possible service.

In order to cancel your membership, please reach out to support@folxhealth.com to initiate cancellation. Someone from the member support will confirm your current prescription & payment status (ex. Have you paid for 2 of 3 months worth of a refill). Our team will alert you to any remaining payments, and then cancel your subscription and email to confirm cancellation within 48 hours of your request.

FOLX ships HRT prescriptions in three month supplies, and we bill monthly in order to break up the cost of care and medication into monthly payments, rather than all three months at once. We are unfortunately unable to pause a subscription after you have received a 3 month supply, but can pause before you receive your next refill. If you've got any questions about continuing or pausing your subscription, please contact us at support@folxhealth.com

If you cancel your FOLX subscription before your first prescription is processed you will receive a full refund.

If you have already received a 3-month supply of medication, you will be required to pay for the full 3 months , but can cancel before the next 3-month refill is processed. If you choose to cancel your FOLX subscription after you receive your 3-month supply, you will continue to have access to clinical care for the duration of your subscription. Partial refunds are not provided.

If you’d like to cancel your FOLX subscription please contact us at support@folxhealth.com.

INSURANCE

INSURANCE

INSURANCE

INSURANCE

INSURANCE

INSURANCE

INSURANCE

INSURANCE

INSURANCE

INSURANCE

INSURANCE

INSURANCE

Currently we do not accept insurance. It is important to us that you are the one in control of your health care and know the exact costs. However, if you are on an insurance plan with an HSA/FSA, you can use that to pay through FOLX. You can read more about our approach to pricing here.

Currently we do not accept Medicaid or Medicare to cover the cost of our services. It is important to us that you are the one in control of your health care. While we don't offer financial support at the moment it is something we are actively working on offering folx. You can, however, use Medicaid or Medicare to cover the cost of your eligible prescriptions at your local pharmacy and the cost of your labs at Quest.

If your legal name is different than the name on your insurance, then there is a chance your insurance may reject coverage for your prescription. If you need help to get all of your IDs reflective of your real name, we can direct you to resources to get it all sorted!

Yes, you can use your HSA/FSA to pay for your medications through FOLX.

LABS

LABS

LABS

LABS

LABS

LABS

LABS

LABS

LABS

LABS

LABS

LABS

We will send your labs to a local Quest Diagnostics location. Quest will be able to pull them up by with your ID at any location in your state. You can find your nearest Quest location and schedule an appointment here: Just click “All other tests” when it asks what test you would like to schedule.

If you’d like to see what labs have been ordered or you want to provide Quest with a copy of the lab orders you can access them from the patient portal by:

  1. Clicking “My Health”
  2. Followed by “Health Reminders”

The cost of labs vary depending on the type and number of labs being run. If you choose to have labs sent to your door. You can find more on the lab add-on section of the product pages.

We are required to order labs with the name on your legal photo ID (ex. driver's license).

We are required to order labs with the name on your legal photo ID (ex. driver's license).

PRESCRIPTIONS

PRESCRIPTIONS

PRESCRIPTIONS

PRESCRIPTIONS

PRESCRIPTIONS

PRESCRIPTIONS

PRESCRIPTIONS

PRESCRIPTIONS

PRESCRIPTIONS

PRESCRIPTIONS

PRESCRIPTIONS

PRESCRIPTIONS

The medications you get delivered to your home are the same as you would get from the pharmacy. FOLX contracts with a pharmacy that sends the medications directly to a member's home in a beautifully branded, discrete packaging.

The cost the most common HRT prescriptions -- estradiol pills & injectable testosterone cypionate -- are included in a FOLX HRT membership fee. Different routes of estrogen or testosterone, and other additional medications are available, and price varies. 

We're happy to help with that! If we carry your medication, you can easily switch over to FOLX. Select what you need in the product page you need, follow the steps, and you'll be good to go.

We are required to send your prescription to the pharmacy with the name on your legal photo ID (ex. driver's license).

We are required to send your prescription to the pharmacy with the name on your legal photo ID (ex. driver's license).

Yes! Along with the medication itself, every injectable HRT kit & refill is shipped with three months worth of injectable supplies:

  • Syringes
  • Draw-up needles
  • Injection needles
  • Gauze pads
  • Alcohol swabs
  • Band-aids
  • Sharps container

No. By law, we cannot accept returns of prescription medications for reuse or resale. However, if you feel there is an error in how your prescription was filled, please contact us at support@folxhealth.com with details.

SERVICES

SERVICES

SERVICES

SERVICES

SERVICES

SERVICES

SERVICES

SERVICES

SERVICES

SERVICES

SERVICES

SERVICES

Every FOLX HRT membership subscription includes:

  • Expert 1-on-1 telehealth visits
  • Medications & supplies shipped straight to your door
  • Unlimited messaging with your care team
  • Option to add at-home lab kits
  • Automated prescription refill & lab reminders
  • Easily add additional FOLX products to plan
  • No insurance necessary, priced like a co-pay
  • Letters for document name change
  • HSA/FSA eligible

Yes. FOLX members have access to dedicated, unhurried appointment time with one of our clinicians.

All of our clinician appointments are currently through telehealth visit through a secure, encrypted platform. However, to see a FOLX clinician, you must be a FOLX member.

We do not offer mental health services. YET. And we are happy to share our FOLX-approved referral list with you to help you find an inclusive mental health provider sooner, rather than later.

We do not provide surgery, but we are happy to provide you with our FOLX-approved referral list of surgeons and a letter of support for surgery from one of our clinicians.

We would love to, unfortunately FOLX does not currently provide primary care services.

For FOLX members, your clinician is able to provide a letter that can possibly help with insurance coverage. We are not yet able to provide mental health letters, but as we expand into mental healthcare we will be able to offer this as well. Please contact member support if you have further questions.

Letters are included in FOLX memberships. Just contact your provider through secure messaging portal, and they'll be happy to help you out.

Please call 911 or visit your nearest emergency room if you are experiencing a life-threatening medical emergency. For FOLX members with non-emergency concerns you would like to discuss with your clinician you can reach out to them through secure messaging.

You can contact your provider by sending them a secure message through your patient portal which can be accessed through this link.

Our priority is to serve folx looking for gender affirming hormone therapy services - thus, we do not currently serve cisgender patients who are seeking out treatment for low testosterone.

*Cisgender - your gender matches the sex assigned to you at birth, e.g. you were assigned male at birth and you identify as male

Our priority is to serve folx looking for gender affirming hormone therapy services - thus, we do not currently serve cisgender patients who are seeking out estrogen treatments.

*Cisgender - your gender matches the sex assigned to you at birth, e.g. you were assigned female at birth and you identify as female

SHIPPING

SHIPPING

SHIPPING

SHIPPING

SHIPPING

SHIPPING

SHIPPING

SHIPPING

SHIPPING

SHIPPING

SHIPPING

SHIPPING

FOLX prescriptions are filled by a partner pharmacy and shipped by USPS or FedEx. With filling prescriptions and shipping, most FOLX prescriptions should arrive via USPS First Class in 5-7 business days.

Because testosterone is considered a controlled substance (schedule II or III depending on state), by law it requires a signature upon receipt and will be sent via FedEx. If you are receiving a testosterone prescription, it will arrive in 3-7 business days via FedEx Ground.

Yes! Your prescriptions will be shipped to you in shipper box with the FOLX logo and shipping label on it (nothing indicating the contents of the package).

Yes! You can choose exactly how you want the name to appear on the shipping label as you checkout.

For members receiving packaging with Testosterone, yes. It is required by law that a signature be obtained at delivery when shipping controlled substances.

As long as the other address is still in the same state in which you reside, this shouldn't be a problem. If it's not within the same state, please contact us at support@folxhealth.com and we'll help you out. Just let us know where you want your prescriptions to be shipped and that's where we'll send them. Depending on what prescriptions you're getting, however, we may need your signature.

FOLX has pre-negotiated rates for our prescription products with our mail-order pharmacy vendor, and therefore can't guarantee the final price you'll need to pay if you pick up at a pharmacy. We believe the convenience of set prices and direct-to-your-door shipping come at the highest value. If you have an HSA/FSA account through your insurance, you can use that you pay for FOLX.

If you would like to request a prescription be sent to your local pharmacy, please just let our member services team or your clinician know.

Interested in starting with FOLX?
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More questions? We've got answers.