8 Steps to Prepare for Your Virtual Primary Care Visit

Learn how to prepare for your FOLX clinician appointment and make the most of your virtual primary care visit.

June 21, 2023
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  • As a member, you'll access primary care, gender-affirming hormone therapy (GAHT), mental health support, inclusive education, sexual health resources, peer support groups, and more.
  • FOLX provides affordable and accessible care for the LGBTQIA+ community, made for and by members of the LGBTQIA+ community.
  • Make the most of your first (or any) virtual healthcare visit with these eight steps.

While a virtual visit with a clinician is convenient, it requires some preparation to ensure it goes smoothly. Learn how to make the most of your virtual primary healthcare visit. Below are eight steps to prepare to ensure your primary care visit goes smoothly and you get the most out of it.

1. Technical Setup

Make sure your internet connection is stable, and you have a device with a camera and microphone for video conferencing. Check if you need to download any specific apps or software for the virtual visit. This includes Zoom. For any other concerns, reach out to the FOLX Help Center.

2. Quiet and Private Space

Find a quiet, well-lit, and private space where you won't be interrupted during your consultation. You may bring a support person to the appointment if you like. That's totally okay! 

3. Medical History

Have your medical history ready. This includes any chronic conditions you have, medications you're taking (including dosages), and any allergies. If it's your first time seeing this provider, be prepared to discuss your past medical history in detail.

4. List of Symptoms and Concerns

What do you want to talk to your clinician about? Be ready to clearly explain any symptoms or health concerns you have. Consider writing them down ahead of time so you don't forget anything. Keep in mind that you may not be able to address all your health concerns in a single visit, so start with the issues that concern you most. Prioritize your top 1-2 health concerns to make sure they get discussed during your visit. You can always schedule a follow-up visit.

5. List of Questions

Write down any questions or topics you want to discuss with your clinician. It's easy to forget these during the consultation, so having them written down can be very helpful.

6. Medical Devices

If you have a blood pressure cuff/monitor, blood glucose meter (glucometer), thermometer, or any other device that could provide useful health information, have it ready.

7. Pharmacy Information

If you need a new prescription, have the contact information for your pharmacy handy. This includes the address and phone number of the pharmacy.

8. Health Insurance Information

If you're using health insurance, have your insurance card ready. FOLX accepts some types of insurance. You may need to provide this information to the clinician. This may include your insurance group number, member ID number, and type of plan-all which are listed on your insurance card.

FOLX is a safe and no-judgment medical and mental health space. Please understand we can give you the best advice and recommendations if we truly understand your medical issues and needs and certain aspects of your personal situation. During the visit, be open and honest with your clinician. Even though you're not in the same physical space, it's important to communicate as if you are. After the visit, make sure you understand the next steps, whether that's a follow-up appointment, tests, or a new medication regimen. Don’t hesitate to contact us at FOLX Help Center for any questions or issues that come up.

Please keep in mind that this is not an emergency service. If you are having a medical emergency, always call 911.

Start your journey with FOLX today, and discover the power of a connected healthcare experience.


FOLX Health is the first digital healthcare company designed by and for the LGBTQIA+ community. Our services include virtual primary care, gender-affirming hormone therapy including estrogen and testosterone (HRT), mental health care, sexual and reproductive health care, preventive care, and fertility consultations. FOLX memberships give you access to LGBTQIA+ expert clinicians, peer support, thousands of LGBTQIA+ resources, and more. Whether you’re lesbian, gay, bisexual, transgender, queer, gender non-conforming, or nonbinary, you can find LGBTQIA+-specialized health care that helps you meet your wellness goals. FOLX Health is health care that's queer all year. Get all the benefits of becoming a FOLX member and sign up today!

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